Inside Sales Correspondent
This individual is responsible for maintaining customer relationships through managing aspects of the order cycle. Responsibilities will be focused on communicating directly with customers or members of the sales team to ensure that orders are correctly processed, updated, maintained and delivered on time. This individual will need to frequently use and maintain an adequate business knowledge in regards to both pricing and inventory. This individual is proficient with Excel. The individual will also demonstrate excellent analytical, communication and organizational skills, high accuracy, attention to detail, and will contribute to a positive team atmosphere.
POSITION QUALIFICATIONS AND JOB DUTIES ~
QUALIFICATIONS AND EDUCATION REQUIREMENTS:
-Associates or Bachelor's degree or equivalent work experience.
-Minimum of 2 years of experience in a Sales Order Entry role, Inside Sales, or Account Management.
-Proficient in Excel, Word and Outlook.
-Answering questions regarding order information, shipping issues and non-technical product information.
-Manually enter daily orders.
-Confirming inventory availability and working with supply chain.
-Track order status from beginning to end, issuing RGA's (Return Goods Authorization) and scheduling pick-ups when needed. Process and research sales credits/debits and freight claims.
-Attend product training classes and maintain sufficient knowledge for all product lines.
-Assist and/or lead process improvement projects within the department.
-Back-up and support team members during absences and/or heavy volume times.
-Able and willing to work necessary hours to meet all project deadlines.
-Other Duties- Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
-Duties, responsibilities and activities may change at any time with or without notice.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
-Must be able to remain in a stationary position 75% of the time.
-Must be able to communicate effectively by listening and also in both written and verbal forms.
Generally, works in an office environment but may occasionally be required to perform job duties outside of the typical office setting.
Location/Region: Tulsa, OK (US - 74158)